Doctor consultation · coming soon
Need a consultation? Talk to a registered doctor.
When MedMate launches, you will be able to book an audio or video consultation with a registered medical practitioner. The doctor makes an independent decision about whether a prescription is right for you, and may decide it is not.
Scan to open it in the app
Android and iPhone apps at launch.
App preview · sample dataHow it works
Done in 4 steps
- Step 1
Book a consultation
Choose a time that suits you. You will see the doctor’s name, qualification and registration number before the call.
- Step 2
Talk to the doctor
Describe your symptoms or your existing treatment. The doctor follows India’s Telemedicine Practice Guidelines.
- Step 3
The doctor decides
If a medicine is right for you, the doctor issues a digital prescription. If not, they will tell you what to do next, such as seeing someone in person.
- Step 4
A pharmacist checks it
Any prescription medicine is dispensed only by a licensed pharmacy after its pharmacist checks the prescription.
Registered doctors only
Every consulting doctor is a registered medical practitioner. Their name, qualification and registration number are shown before each consultation and on the prescription.
An independent decision
The doctor makes the medical decision on their own judgement. If a prescription medicine is not dispensed, you are not charged for it.
Your consent and privacy
You choose to start the consultation, and your notes and prescription are shared only with you and, if you order, the pharmacy that fulfils it.
Common questions
When can I book a consultation?
When MedMate launches in Bengaluru. Join the waitlist and we will message you the day it opens in your area.
Will the doctor always give me a prescription?
No. The doctor makes an independent medical decision. Some conditions need an in-person examination, and some medicines cannot be prescribed in a teleconsultation at all.
Which medicines cannot be prescribed online?
Under India’s Telemedicine Practice Guidelines, narcotic and psychotropic medicines and Schedule X drugs cannot be prescribed in a teleconsultation.
Can I use a prescription from my own doctor instead?
Yes. You will be able to upload a clear photo or PDF of a valid prescription.
When does this start?
With the MedMate launch in Bengaluru. Join the waitlist and we will message you.
Try it on your next order
Join the waitlistBook a consultation
Leave your number and we will call.
This saves a request. It does not start a medical consultation.